Security

Digital Safety

Our mission is to recycle the waste we collect up to 75% in 2025. With our clear vision 'Waste no more' we make the world more sustainable and cleaner every day. In doing so, Digitization is a strategic driver where our digital transformation program is rapidly adopting cloud technology and increasing our ability to connect in the many ecosystems of the circular economy. As ‘Safety’ is Renewi’s number one core value, ‘Digital Safety’ is therefore becoming increasingly important!

How we secure MyRenewi.com

At the heart of our customer experience is MyRenewi – a portal where our customers can place, amend and review orders, and manage their accounts. This portal is implemented and maintained in accordance with the following best security and development practices:

Digital Safety in the core of our organization

Our ‘Digital Safety’ foundation is structured by setting key principles of information security Renewi should apply to, divided into five logical security domains based on a combination of best security practices NIST and the SANS 20 Critical Controls.

Learn more our detailed best security practices

Bounty program

At Renewi, we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present. If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.

Please do the following:

• E-mail your findings to cyber@renewi.com. Encrypt your findings using our PGP key to prevent this critical information from falling into the wrong hands,
• Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data,
• Do not reveal the problem to others until it has been resolved,
• Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties, and
• Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.

What we promise:

• We will respond to your report within 5 business days with our evaluation of the report and an expected resolution date,
• If you have followed the instructions above, we will not take any legal action against you in regard to the report,
• We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission,
• We will keep you informed of the progress towards resolving the problem,
• In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise), and
• As a reward, we offer a symbolic token of gratitude for every report of a security problem that was not yet known to us. The amount of the reward will be determined based on the severity of the leak and the quality of the report. If your report does not concern a security risk or is low-risk, it is possible that no reward is given.

We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.